Tourists everywhere

Overtourism is not restricted to the famous Italian city of Venice – Swiss destinations such as Lucerne and Interlaken are no strangers to the phenomenon either. However, other Swiss localities are still struggling to attract visitors as hotels go out of business.

A quick stop in Lucerne: the city in central Switzerland is extremely popular with tour groups from China. This is not universally welcomed by the locals Photo: Keystone

The closed spa house at Schwefelbergbad shows the downside of the boom: 100 hotels are closing every year in the peripheral regions. Photo: Danielle Liniger

Global fame through Instagram: the small Berggasthaus Aescher in the Appenzell Alps Photo: Keystone

Switzerland is an attractive holiday destination blessed with spectacular alpine panoramas and exceptional towns and cities. The country’s hoteliers recorded 38.8 million overnight stays in 2018 – more visits than ever before. This record high shows that Swiss tourism is back on track after some difficult years. First the financial and economic crisis broke out in 2008, then the currency shock compounded matters four years ago. Following the abandonment of the minimum Euro exchange rate by the Swiss National Bank and the subsequent appreciation of the Swiss franc, Switzerland had become too expensive for European guests in particular. Tourism leaders feared the worst. But visitor numbers are climbing again – so strongly in some places that the locals are up in arms.

Lucerne – situated on the lake, with its mountain views and famous wooden footbridge – is particularly popular. Well over 20,000 guests visit the small city each day during the high season. Many are American, while a sizeable contingent are Asians travelling in tour groups. In May of this year, some 12,000 Chinese arrived in Lucerne at virtually the same time. It was the biggest single group of holidaymakers that Switzerland had ever seen. According to a study by the Lucerne University of Applied Sciences and Arts, such an influx has economic benefits. In 2017, organised sightseeing generated added value worth 224 million Swiss francs alone at the watch, jewellery and souvenir shops situated on Lucerne’s central square where all the tourist buses stop. This is remarkable even by Swiss standards.

Response from local parliament

Revenues are buoyant, but traffic and overcrowding in the city centre have become a bane for residents who complain that their local shops now only cater to tourists. Lucerne’s politicians are on the case, with the city parliament having recently approved a motion from the Green Party that includes drastic measures such as controls over pricing and a limit on hotel beds. The city council must now draw up a report detailing how it sees tourism in 2030 – because visitor numbers will probably continue to rise. “Global growth in tourism is the main cause of mass tourism,” says the Lucerne-based tourism expert Jürg Stettler in an interview with “Swiss Review” (see page 8).

Situated not far from Lucerne is the popular Mount Rigi – another destination heaving under the weight of tourists. Last year, the Rigi Railways transported almost one million people up and down the mountain – again a new record. Mount Rigi is popular not only with the Swiss but also among tour groups from China and South Korea. The Rigi Railways want to expand, but this plan has met resistance. Thousands of people, including local celebrities such as cabaret artist Emil Steinberger, submitted a petition calling for an end to the “Disneyfication” of Mount Rigi (see also “Swiss Review” 4/2018). This effort paid off when local citizens, municipalities and tourism leaders recently signed the Rigi 2030 charter that commits to securing a sustainable future for the iconic mountain.

Generous spending

Interlaken in the Bernese Oberland has also seen significant tourism growth in recent years. First you have the Asians who like to take the scenic ride by cog railway to the 3,000-metre Jungfraujoch, a Unesco World Heritage site. Secondly, the popular destination between Lake Thun and Lake Brienz is a magnet for affluent visitors from the Gulf States who like to travel independently. Arab visitors cough up 420 francs on average each day, hotel not included – whereas the Chinese contribute around 380 francs and the Swiss spend a relatively miserly 140 francs. Almost 90 per cent of Interlaken’s workforce make a living from tourism. Hence little wonder that they are so accommodating to the lucrative Middle East market.

But a saturation effect is in evidence here as well, according to a study by the University of Berne. Fully veiled Arab women strolling through town have become a conspicuous addition to local life. Unlike Ticino, the canton of Berne has not banned women from wearing the niqab face veil in public. However, the garment is still a bone of contention. The Interlaken tourist board tries to foster communication on both sides of the cultural divide to prevent misunderstanding. Tourism providers receive special training, while Arab guests unfamiliar with Swiss customs now have their own dedicated contact point as well as an information guide to explain things like the Swiss highway code – because visitors from the Middle East often drive around in hire cars.

“A sporadic phenomenon”

Thanks to the power of social media, even remote locations are no longer immune from international attention. Take Berggasthaus Aescher-Wildkirchli in the canton of Appenzell-Innerrhoden for example, which has been photographed by Instagram tourists from around the world. The most recent managers of this tiny guest house hung up their tea towels after the crowds got too much for them. Stories such as this have led to the term “overtourism” being increasingly used in public discourse about the negative impact of mass tourism in Switzerland. The Swiss Tourism Federation, which represents the interests of the sector, even published a position paper on overtourism not so long ago. However, federation spokesman Robert Zenhäusern is at pains to play down the report. “It’s a sporadic phenomenon in Switzerland, confined to a small number of hotspots.”

Zenhäusern says that tourists are unequally distributed across the country. Mountain communities in Valais and Grisons are off the traditional tourist trail and do not attract enough guests. Demand among Europeans is still not what it used to be. This is a situation that Zenhäusern wants to change, because the flip side of overtourism is only too real in certain parts of Switzerland. According to hotelleriesuisse, the Swiss hotel association, around 100 Swiss hotels go out of business each year. Drastically shrinking margins seem to be the main problem. There are also not enough investors willing to give some localities the facelift they need. Whenever a mountain region loses a hotel or a railway line, this can have a significant economic knock-on effect. Politicians are calling for greater public funding. However, tourism experts believe that Switzerland also needs to ready itself for the growing influx of travellers from around the world. The tourist sector is trying to manage the inundation more effectively in order to reduce visitor bottlenecks and avoid eroding goodwill among local communities. Measures also include selling autumn as a separate season instead of advertising Switzerland solely as a winter and summer destination.

Chinese tourists

Economic growth and relaxed travel regulations mean that increasing numbers of Chinese are travelling abroad. The effects of this are apparent in Switzerland, where Chinese tourists accounted for around 17,500 overnight stays in 2005 – and approximately 147,300 in 2018. Tourism experts expect this trend to continue, because only ten per cent of China’s 1.4 billion population currently own a passport.


The “Fifth Switzerland” – they love to travel

Not everyone who visits Switzerland is looking for a new experience. Many are going back to their roots, or to put it another way – going home. Tens of thousands of Swiss Abroad who visit Switzerland are renewing ties with their homeland. There are no precise figures as tourist statistics include visitors’ country of origin but have no information about their connection to Switzerland.

However, a survey by the Organisation of the Swiss Abroad (OSA) covering 35,000 people does provide some valuable indicators: 68 per cent of respondents said they visit Switzerland at least once a year. Just under a third said they visit Switzerland at least three times a year, with ten per cent travelling there five times or more per year. An extrapolation of these findings to the 760,000 Swiss Abroad suggests that they form a significant visitor group.

Holidaymakers from the “Fifth Switzerland” are major contributors to the tourism industry. While foreign tourists spend fewer than three nights in Switzerland on average (2017: 2.1 nights), Swiss expatriates like to take their time. The resounding majority stay for eight or more days and one quarter spend more than two weeks in the country. They also like the traditional souvenirs: chocolate, cheese, wine and watches in particular. Their influence on the hotel sector is less pronounced, as most Swiss Abroad prefer to stay with friends or relatives.

The survey also emphatically shows that Swiss Abroad believe the best way to strengthen their connection to Switzerland is to keep going there regularly. Their second most important link is incidentally the “Swiss Review”. Number three is the opportunity for political participation, although the survey was conducted before electronic voting was called into question.

Marc Lettau


Read more:  “They all want to visit the same beautiful places”

Comments (10)
  • Vincent Poder, France
    Vincent Poder, France at 19.09.2019
    Effectivement il est primordial de ne pas céder à la soif de l'or sur le sujet du tourisme de masse. Ce n'est pas les revenus potentiels qui doivent compter, mais la préservation de l'authenticité des lieux.
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  • Christiane Arnold, Spy, Belgique
    Christiane Arnold, Spy, Belgique at 19.09.2019
    Voyager en Suisse en dehors des masses de touristes, donc oublier les mois de juillet et août, est idéal. Je l’expertise chaque année car j’adore revenir au pays et retrouver ma famille. Mais pourquoi le train est si cher ? Pourquoi le Vauban a-t-il été supprimé ? A 80 ans, il me faut changer 3 fois de train pour venir depuis la Belgique... Mais j’aime mon pays...
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  • Peter Schenk USA/New Fairfield
    Peter Schenk USA/New Fairfield at 19.09.2019
    Propose ‘Online’ virtual-reality; enjoy it all from the comfort of home...
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  • Mary Hofmann, Georgia (Caucasus)
    Mary Hofmann, Georgia (Caucasus) at 19.09.2019
    Swiss going recently the TSR program showed... we can't afford to live there but miss our families and friends, so instead of "tourism" we are trying hard to keep family ties, in spite of the exclusion we feel at having a pension that only gets us through a month in Eastern or Southern Europe. Yes, 8 days or 2 weeks is about all we can afford when we go to see the children or grandchildren. Sad situation.
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  • Peter Vogel, Memphis, Tennessee
    Peter Vogel, Memphis, Tennessee at 19.09.2019
    We visit as often as we can now, and after retirement we plan to spend months each year in Switzerland. Luckily it is easy now to find Swiss food products in the USA, and the cheeses appear to be less expensive here than in Switzerland! That is always surprising to me.
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  • Roberto Ferrari, Buenos Aires, Argentine
    Roberto Ferrari, Buenos Aires, Argentine at 19.09.2019
    J'ai suis retourne en fevrier en Suisse, pour me rencontrer avec ma familie et des amis. Cétait tres emouvant retrouver les lieux ou j'ai etudie, travaille et fait mon service militaire. Je pense y retourner tres bientot, car la Suisse est un paradis sur terre pour ce que vivons loin.
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  • Rudi Amrein, Donegal, Ireland.
    Rudi Amrein, Donegal, Ireland. at 17.10.2019
    i am second generation Swiss living abroad and would like to see more of the authentic Swiss culture when i go there on holiday, small village life in the mountains would be great especially for the improvement my children's language skills.
    as stated earlier in the article we are high value customers and this is what is needed in the rural areas, it seems like a perfect fit. sightseeing and nightlife can be had anywhere, local based activities are whats wanted and the food experience is second to none, ho the cheese, bread and bundnerfleisch. can't wait to go again.
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  • Wolfgang und Beatrice Weber, Brasilien
    Wolfgang und Beatrice Weber, Brasilien at 12.11.2019
    Wir sind ein Schweizer Pensionärs-Ehepaar, das in Brasilien lebt und verfolgen das Leben in der alten Heimat mit grossen Interesse. Dementsprechend wichtig ist für uns neben Radio und TV die Schweizer Revue, vor allem wegen der hervorragend recherchierten Hintergrundberichte. Zum Artikel Massentourismus: Da wir unser gesamtes Arbeitsleben in der Schweiz in Tourismus und Hotellerie tätig waren, wissen wir um das Problem. Massentourismus ist kontraproduktiv und zerstört die Grundlage dessen, unsere Natur. Dies nicht nur direkt an den Hotspots, sondern im gesamten Umfeld. Zustände wie in der Luzerner Innenstadt sind grausam für alle. Zu viele Touristiker haben immer noch ausschliesslich Kapazitätssteigerung als Zielvorgabe. Natur und die einheimische Bevölkerung scheinen kein Kriterium zu sein. Das muss sich ändern. Qualität muss vor Quantität stehen. Auch die schnelle Erreichbarkeit durch gute Verkehrswege wandelt sich vom Segen zum Fluch. Nun leben wir in Brasilien und machen auch hier Reisen zu den beliebten Zielen. Es geht auch anders, wie vor Ort zu sehen. Macchu Pichu, Trem fim do mundo in Ushuaia, Zuckerhut, Iguaçu, und besonders Corcovado. Limitierter Zugang durch ausschliesslich öffentliche Verkehrsmittel, Einlass mit Karte und auch Wartezeit machen die Besichtigung für alle erträglich, auch für die Natur. Man könnte in der Schweiz von den südamerikanischen Touristikern lernen, wenn man wollte. Diese sind einen Schritt voraus. Dabei schaut man doch so gerne verächtlich auf Lateinamerika. Zu unrecht.
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  • Ernst  Ruetimann ,  Trang, Thailand
    Ernst Ruetimann , Trang, Thailand at 13.11.2019
    Auch hier in Thailand ist Massentourismus eine "Plage". Alle wollen immer an die gleichen schönen Orte und jeder "Geheimtipp" ist bald keiner mehr . Nicht nur wird die Natur mit dem Plastik zugemüllt, auch die Unterwasserwelt leidet (siehe Maya - Bucht bei den Phi Phi Inseln). Vor 70 Jahren fuhren etliche Eidgenossen auf den Hochseeschiffen unter Schweizerflagge, da Urlaub in Übersee finanziell nicht möglich war. Gut, es gab schon immer die individuellen Rucksacktouristen, welche damals mit Trampen die weite Welt zu erkunden hofften. Auch ich war ab '70 für zwei Jahrzehnte Schiffselektriker, aber mit dem Ziel, einen Auswanderungsort für später zu finden. Fand dann auch Freude an der Reiserei und war zwischen den Fahrzeiten auf den Schiffen viel in der Welt unterwegs. Die Weltbevölkerungsexplosion wird auch kaum zur Dämpfung des Massentourismus beitragen!
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  • Helena Arntd
    Helena Arntd at 20.04.2020
    Die Schweiz hat viel anzubieten, aber es gibt auch andere Lände, wo man das Alpenpanorama genießen kann. Ich wusste nicht, dass die Gruppentouristen so oft kommen. Ich glaube es lohnt sich, mal privat mit der Familie Alpen anzuschauen; die Natur ist da auch beeindruckend. Danke für die Statistiken vom Tourismus in Alpen-Regionen.
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